1. Purpose of Information Collection

We collect customers’ personal information in order to:

• Provide support, consultation, and services.
• Improve the quality of products/services.
• Send promotional or special offer information (if the customer agrees).

2. Scope of Information Collection

The customer may be required to provide the following information:

• Full name, phone number, email, and delivery address.
• Payment account information (if any).

3. Scope of Information Use

Personal information is used for the purposes of:

• Managing customer accounts.
• Processing orders, deliveries, and payments.
• Contacting for support when necessary.

4. Information Retention Period

Customer information will be stored until a deletion request is made or the customer logs in and deletes the information themselves.

5. Parties with Whom Information May Be Shared

We are committed not to sell, share, or exchange customers’ personal information with any third party, except for:

• Delivery or payment partners directly involved in providing the service.
• Cases where there is a request from competent state authorities.

6. Confidentiality Commitment

• Customer information is kept strictly confidential in accordance with our policy.
• Our security system is designed to prevent unauthorized access, use, or disclosure of information.

7. Customer Rights

Customers have the right to request inspection, updates, adjustments, or deletion of their personal information.

For all requests, please contact us via:

• Hotline: 0798674111
• Email: admin@vinabiocare.com